FULL TERMS & CONDITIONS

All bookings are made with Cape Town Villa Crew/ Urban Lime SA PTY Ltd.
Your signature on the booking form will be taken as your and your party's acceptance of the following conditions:

1. BOOKING
A deposit of 30% of the property rental must be paid. No contract with us will exist until we have received this amount and the booking form duly signed and have consequently confirmed your booking. Should you later cancel, cancellation charges will become payable in accordance with paragraph 3.

2. PAYMENT OF THE BALANCE
The balance of the payment must be paid at least eight (8) weeks before your arrival. If the balance is not received by the due date, we shall be entitled to cancel the booking without prejudice to our claim for cancellation charges and to retain the deposit. For bookings made within eight weeks of arrival date, you will be required to pay the full cost of your holiday at the time of booking.

3. CANCELLATION BY YOU
It is agreed between us that should you wish to cancel all or any part of your booking, or that the booking is cancelled by us due to non-payment, then we shall be entitled to the following percentage of the holiday cost: 8 weeks or more before arrival = 30 % (non-refundable deposit) 8 weeks before arrival = 100 %(deposit & balance) All cancellations must be sent to us in writing and signed by the signatory of the booking form.

4. CANCELLATION OR ALTERATIONS BY US
Although it is unlikely that we will have to make any changes to confirmed arrangements, it could occasionally happen, and we will advise you at the earliest possible date. If for any reason beyond our control we are unable to provide you with the property you have booked, we reserve the right to transfer to a similar or better property. However, if this is not possible or you do not wish to be transferred, we will cancel the booking and refund the amount paid to us for the property, but we will not be liable for any cancellation charges for travel arrangements.

5. MINIMUM LETTING PERIOD
Generally the minimum stay is 1 week in mid and high season, 5 days in low season. Exceptions may be allowed depending on the property and availability. Surcharges may apply. For daily rates, minimum stay is 3 nights unless specified otherwise.

6. NUMBER OF GUESTS
Only those persons stipulated on the booking form may use the property. The number of guests must not exceed the maximum number indicated in the booking form. Should the key holder find more persons than those stated, he would be entitled to ask the clients to vacate the property.

7. INSURANCE
It is a condition of booking that your party is covered by comprehensive travel insurance including coverage against trip cancellation and against personal injury. The appropriate coverage should be purchased at the time of the booking. Please contact your travel agent, travel consultant or insurance broker about this. Your signature on the booking form confirms that you are covered.

8. ARRIVAL AND DEPARTURE TIME
Arrivals and departures are on Saturday or Sundays only, unless agreed differently at the time of booking. Check-in time is from 15:00 to 20:00. Check-out time is before 10:00. In case of flight delays or inconvenience while travelling, clients should contact us at the earliest. We cannot guarantee early check-ins or late check-outs unless confirmed by us in advance. For check-in and/or check-out assistance before 08:00 and after 22:00 a fee of EUR50 is payable locally.

9. SECURITY DEPOSITS
A security deposit as stated in the price list is payable before the beginning of the tenancy, to cover during your stay the cost of any damages to the property or its contents. The amount can be paid either with the balance of the reservation, or with cash or credit card at the time of check-in directly to the Villa Crew team. The amount less any applicable claims will be refunded to you in the same way it was paid to us. Cash deposits will be handed back at the time of check-out. In the event of cancellation of the booking, if paid, the security deposit will be refunded in full.

10. COMPLAINTS
We regularly visit and check each property. The descriptions displayed on our website are accurate and made in good faith. We also do not accept any responsibility for the shortage of water supply, gas or electricity, nor for the breakdown of the swimming pool filtration system. We will always do our very best to assist and solve any problems which must be raised with us as soon as possible. Complaints lodged only at the end of the holiday period will not be taken into consideration. Clients who decide to leave the property earlier without our knowledge lose all rights to any eventual refund or rebate.

11. BEHAVIOUR & DAMAGE TO THE PROPERTY
The lead client signing the booking form is responsible for the correct and decent behaviour of his party. You are responsible for any loss or damage that you or members of your party may cause to the property or its contents. You are required to report any damages to the property keyholder or to us (Cape Town Villa Crew/ Urban Lime SA PTY Ltd) and to bear the cost of repair or replacement. Should you or any member of your party behave disrespectfully towards the property and its contents, the keyholder has the right to ask all guests to vacate the property immediately.

12. ENTERTAINING AT THE PROPERTY
Entertainment parties and functions involving a large amount of invitees are strictly prohibited unless fully approved by us in advance. Should you make an unauthorised use of the property in such a way, the keyholder has the right to ask all guests to vacate the property immediately and your security deposit will be fully forfeited until all applicable claims are fully assessed by the owner.

13. GUEST INJURY DISCLAIMER
Cape Town Villa Crew/ Urban Lime SA PTY Ltd cannot be held responsible for any accident or injuries occurred to all guests during their stay at the property under any circumstances.

14. CHILDREN POLICY
Children are welcomed in our properties. However, the pool areas are open and ungated, and you must ensure that you are vigillant at all times. It is your duty to notify us if there will be any children (and their exact age) in the party before finalising a booking.

15. PETS
Well behaved pets are welcomed in our properties. If you want to bring one with you, please check with us first. If accepted, you will be asked for an additional security deposit.

16. SWIMMING POOL
The swimming pool, will be kept clean and operational by the property and pool staff. Our properties provide pool towels for guests use. Beach towels are not provided.

17. CLEANING & HOUSEKEEPING SERVICE
The property will be cleaned at the beginning of the rental period, before your arrival and throughout your stay, 6 days per week. However, guests should keep and leave the property clean and in order at the time of their departure. If the property is not left in acceptable conditions the sum of EUR100 per bedroom will be deducted from the security deposit. Linen changes (every 4 days) and general maid service are provided throughtout your stay.

18. EXTRA DAILY MAID SERVICE
All of our properties provide an 8-hour daily maid service 6 days per week, including a change of bed linen and bath towels every 4 days. Should you require extra maid or housekeeping services, please advise us at the time of booking. We cannot guarantee availability at any time but we will do our utmost to satisfy your request. All quoted charges will need to be prepaid at the time of booking the specifie extra service.

19. CHEF SERVICES
We provide a complementary chef service for 1 villa meal (lunch or supper) for every full-rate booking of 7 days. Guests are responsible for the grocery bills. Please see our addional Chef Services Menu for full information. The chef is also available to book for addional services at an extra cost and is available on a first-come-first-served basis.

However, should you require addtional staff (nannies/ concierge/ bar staff/ caterer or driver service) please advise us at the time of booking. We cannot guarantee availability at any time but we will do our utmost to satisfy your request. All quoted charges will need to be prepaid at the time of booking the specified extra service.

20. WATER, ELECTRICITY
Please note that from time to time, Cape Town experiences problems of drought. Therefore, water is a commodity
to use sparingly during the summer months. If you experience a shortage of water, we will do everything we can in time to re-establish its supply. Electricity can also be occasionally disrupted, normally for a short period of time. However, we cannot be held responsible for any inconvenience created by events beyond our control.

21. TELEPHONE AND INTERNET SERVICE
Both of our properties have complementary local telephone calls and wireless broad-band internet services. However, we strongly recommend to travel with at least one mobile phone in your party. However, we cannot guarantee we will be able to re-establish telephone or internet connections in case of a technical problem beyond our control, such as a faulty line from the local telephone company.

22. PHOTOGRAPHY
Photographs taken at the property cannot be used or sold for profit without written authorisation from us.

23. VALUABLES
Valuables left at the property are at the clients' risks. Neither Cape Town Villa Crew/ Urbanl Lime SA PTY Ltd nor the property staff can be held responsible for their loss or misplacement. Safes are provided in each bedroom for valuable.

24. LAW - JURISDICTION
In the event of any dispute concerning the terms and conditions of this contract, the parties agree that any such disputes shall be settled by International arbitration in accordance with the Rules of Conciliation and Arbitration of the International Chamber of Commerce.